"In February, while on vacation in Puerto Vallarta my 17-year-old daughter woke up one morning with her whole face swelled up. I immediately called the number on the back of my insurance card and gave them her information, the wonderful lady that answered let me know that it may be possible to have a doctor visit us right at the resort however she would quickly consult with the doctor on staff to see what was recommended. She came back on the line very quickly and said that the doctor on staff felt that it was a likely an allergic reaction and that we should proceed to the emergency room immediately. She gave me my claim number and the name of the hospital that we should go to and advised that it was only 4 km from our hotel. Upon arrival at the hospital I gave the front desk staff our insurance information including the claim number, we were in a room within minutes. The staff at the hospital was amazing. They hooked her up to IV and we spent about 3 and half hours there until the swelling had come down. Once my daughter was done getting dressed a lady in a business suit showed up in our room with a bag holding the prescriptions that she needed to take for the next couple of days, gave us instructions on how they were to be taken and let me know that my insurance company was taking care of the bill and we were okay to leave. It was a scary situation for us however, CAA Choice Care made it so much better."

- Shannon S.